Frequently Asked Questions - Auto Logistics Claims

Q 1. Does Calibre Auto Logistics have conditions of carriage?
Q 2. Do these conditions have exclusions and limitations of liabilities in the event of loss and/or damage?
Q 3. Is Calibre the actual carrier?
Q 4. What conditions cover the cars when we act as your Logistics providers?
Q 5. Why do points 1 and 4 appear to contradict each other?
Q 6. Are my cars covered on the ferry against damage or loss and for how much?
Q 7. What is not covered?
Q 8. What is the procedure for making a claim should a car be damaged during transit?

Q 1. Does Calibre Auto Logistics have conditions of carriage?
A 1. Yes – B.I.F.A. conditions (but see A. 4 & A.5 )

Q 2. Do the B.I.F.A. conditions have exclusions and limitations of liabilities in the event of loss and/or damage?
A 2. Yes (but see A.4).

Q 3. Is Calibre the actual carrier?
A 3. No-we are logistics providers and act as your agents appointing the best carriers for the task and arranging for the coordinated door to door movement of your loads.

Q 4. What conditions cover the cars when we act as your logistics providers?
A 4. The Carriers conditions which Calibre carefully and regularly check to ensure that you get appropriate cover.

Q 5. Why do points 1 and 4 appear to contradict each other?
A 5. B.I.F.A. conditions do not cover the carriage of cars adequately. Clause 6A of B.I.F.A. conditions allows us to increase your protection by adopting the participating carriers conditions that give greater protection.

Q 6. Are my cars covered on the ferry against damage or loss and for how much?
A 6. Yes they are fully covered up to the full purchase price that you paid for the car.

Q 7. What is not covered?
A 7. Any of the following situations:

• Consequential losses of any form.
• Second hand/used vehicles.
• Loose items such as mobile phones, remote controls, toolboxes & CD players.
• Non obvious tyre damage or punctures.
• Damage unseen as a result of dirt and/or rain/sleet & snow.

Q 8. What is the procedure for making a claim should a car be damaged during transit?
A 8.

Scenario		Response
The car is received damaged on delivery…		Firstly you must sign for the car in a damaged condition and specify in the presence of the driver the exact damage. If you do not sign for as damaged – we will have no alternative but to reject liability.
After you sign for the car damaged…		Please fax us within 48 hours (weekends, public holidays excluded) advising that the car is damaged and brief details of the damage – failure to do so will result in liability being rejected.
What next?		Do not repair the car – send to us within 5 days the estimate for the repair.
And then?		We will acknowledge receipt of your estimate and advise you either A) To repair B) That an assessor will view the damage or C) That the damage was present at time of collection and that the costs should be passed to the supplier.
What happens if you the customer collects or arranges collection of the car from the UK port and it is found to damaged?		If the car is damaged you must obtain either a Re-check report or Vehicle check report (not both for the same damage) for the damage in question. Without one of these documents we cannot proceed with the claim as they are required as proof of liability on the ferry operator or overseas haulier.
Once Calibre agrees to the claim what happens next?		After Calibre is satisfied that the claim can be processed, we will ask you, as our client, to invoice us for the agreed amount. It is essential that our client invoice us. We cannot accept invoices from repair/ paint shop’s directly.
Can I contra a claim?		No – unless we agree.
When will I get paid?		30 days from date of invoice.